Terms & conditions

  1. General Terms

The terms and conditions in this document apply to all orders placed by the customer (hereinafter referred to as "customer", "you", "beneficiary") to the owner of the CATACLLYSM.COM website, (hereinafter referred to as "CATACLLYSM", the "CATACLLYSM.COM", "us" or "we" website, the site), on the mobile version of the site (all being referred to as "CATACLLYSM"). By using CATACLLYSM.COM and/or placing an order, you undertake to be bound by the terms and conditions set out below (the "Terms"). Before placing an order, please ensure that you have read and fully understood the Terms. Only natural persons over 18 years of age, who are not under guardianship, do not have the status of legal entities and who have the delivery address in the European Union, the United States of America or Africa (excluding parcel forwarding companies) can place an order. (may include some Asian countries or other countries where it is possible and easy to transport products) Adding a product or service to CATACLLYSM.COM at any given time does not imply or guarantee that this product or service will be available at all times. We reserve the right to cease, restart or suspend marketing of a product at any time. CATACLLYSM.COM has the right to change these Terms at any time without prior notice to you. When placing the order, the Terms specified on the CATACLLYSM.COM at that time will apply. CATACLLYSM.COM strives to provide the best customer experience. Thus, we want to ensure that our services work perfectly, you understand and consent: post, redistribute, upload or promote any communications or content that could harm or negatively influence the company and its parties, products or services; act in the manner or use any device that would restrict, prevent, inconvenience or allow another user to benefit from CATACLLYSM.COM site or that would affect the safety of the site not to use software or other automation means or mechanisms that mimic human behavior (e.g. bots, indexing robots, avatars or AI agents or the like) to browse, search the Site, create accounts or buy products, or copy content from the Site, It is privately owned. We reserve the right to immediately block access to the site and close the account of any user who violates these provisions specified in this document and / or other documents regarding the customer relationship published on CATACLLYSM.COM or other channels belonging to him.

  1. Placing the order and concluding the contract

For now, the only way to place an order is through CATACLLYSM.COM or in special cases through the e-mail address published on the site. If you have provided us with your e-mail address, you will receive a confirmation email when placing your order. If we are unable to process your order, we will notify you as soon as possible, only in this case, if we have already received payment for your order, we will try to refund you the corresponding amount using the same means as those used to make the payment. In the unlikely event that it is not possible to refund the amount by the same means and channels, we will contact you to resolve the situation. (we encourage you to create a communication channel between you and CATACLLYSM.COM by entering a valid email address and/or phone number to avoid litigation)

  1. Delivery fee and prices

The prices displayed by CATACLLYSM.COM include the value added tax provided by law, but do not include the delivery tax. The delivery fee for each order will be different depending on the quantity of products and the location of the customer, implicitly the distance to it. The cost for each delivery method is clearly indicated during the checkout process. If we are unable to deliver your order in full and need to make more than one delivery, you will not incur an additional charge for subsequent deliveries.

  1. Availability of ordered products

Not all products displayed in the online store are in stock, usually marking the availability stage of the product, there may be exceptional situations (simultaneous orders, technical failures occurred in site administration, etc.) in which a product is unavailable, so the order is not accepted. In this case, the Customer will be informed that the order could not be processed. The product page includes complete information on measures, with unavailable measures also listed but clearly highlighted as inactive and crossed out. Unavailable products or sizes cannot be added to the cart.

  1. Order processing

If the product is not available in the current stock of the warehouse or the order cannot be processed for any reason, and the order was initially confirmed on the site, the order can be sent without the missing product or canceled, there is no possibility to replace the products with others. In this case, the Customer will be notified by e-mail of the changes to the order or at his request it will be canceled.

  1. Delivery

Delivery of ordered products is possible for the above mentioned countries with related restrictions. CATACLLYSM strives to accept and process orders and will attempt to deliver the order regardless of location.

CATACLLYSM tries to ship orders as soon as possible and in the order in which they were placed. Our desire is to deliver the order within 5 to 14 working days from the moment of its shipment, depending on the distance to the customer. Although our intention is to make the delivery within the communicated interval, we inform you that the delivery may take longer due to events beyond our control, but not exceeding 30 calendar days from the date of order confirmation. If the delivery time exceeds 30 days, you can cancel your order.

If your order does not arrive by the estimated date, please contact us.

  1. Order cancellation

You can cancel or return your order from the date the order was placed until day 14 after receiving the ordered items. If you paid for these items, you will be refunded an amount that includes only the value of the items, the delivery fee will not be refunded. If you choose to keep certain items and only partially cancel your order, the delivery fee will not be refunded. Find the full return conditions on CATACLLYSM.COM.

If you wish to cancel or return your order, please contact us prior to returning the products in accordance with the provisions of Section 8 (Returns) below and the terms specified in Section 1 above. We will attempt to make the refund using the same method used to make the payment (or, if the items have not yet been paid, reflect the return of the items to your account balance) as soon as possible, with a maximum period of 14 days from receipt of your cancellation notice, provided that we have received the items. Another payment method can be used, with your consent and will not generate additional expenses.

If the item received is defective, please notify CATACLLYSM immediately and return the item in accordance with section 8 (Returns). For any products proven to have been defective, CATACLLYSM will make a full refund, if the other steps regarding the grant return have been refused by the client. The provisions specified herein do not limit any rights provided by law.

  1. Returns

CATACLLYSM full refund under section 7 (Order Cancellation) provided that all items are returned in the same condition in which they were on receipt. This means that items must not have been damaged, soiled, washed, altered or worn (except by trying them on) and that any labels on the item or package must be intact. You will find more detailed information on our return process in the Return and Refund Policy displayed on this site.

  1. Payment methods

Currently, the only payment method is by bank, credit or debit card

Payment details can be entered at the time of placing the order using a valid credit or debit card (VISA or Mastercard). The corresponding amount will be immediately blocked on your card, but will not be debited until the goods are dispatched. CATACLLYSM reserves the right to check the validity of the credit or debit card, the solvency in relation to the order value and whether the buyer's address data is correct. We may refuse certain orders depending on the outcome of these checks.

Warning: Any bank fees will be borne by you. The card information is verified by the bank, if necessary, not by the merchant or the processor of the financial operation.

  1. Our liability

Nothing in these Terms shall exclude or limit the liability of CATACLLYSM with respect to any matter for which it would be unlawful to limit or exclude our liability.

We do not intend to exclude liability for false statements made by us or our representatives. In the event of a breach of these Terms, we shall only be liable for losses arising from a reasonably foreseeable consequence of such breach.

CATACLLYSM shall not be liable for indirect losses arising as a result of a side effect of the principal loss or damage, for example loss of profits or loss of opportunity, or for failure to deliver the goods or perform any of our obligations under these Terms if such impossibility is caused by an event beyond our control,  which includes but is not limited to: fire, flood, storm, riot, civil disorder, war, nuclear accident, pandemic and terrorist activity.

Our liability to you for any loss or damage arising in connection with your order on CATACLLYSM.COM shall be limited to the total price of your order.

CATACLLYSM is not responsible for infecting a client's electronic device with computer viruses, for cyber attacks of any kind, for losing User / Customer data on his device or damaging any hardware or program belonging to him interacting with CATACLLYSM.COM site.

CATACLLYSM is not responsible for phishing emails or links of partners or authorities that may appear at any given time on the website.

  1. User/Customer Liability

The User / Client is responsible for ensuring the confidentiality of his/her Account data (username, e-mail, password or other personal data), for managing the access to the Account and for the activity carried out through the Account, as well as for browsing the websites and links of partners.

The User / Customer bears sole responsibility for the reality / accuracy / integrity of all data provided to the store owner and for any damage caused to him by non-compliance with these Terms and Conditions and / or the Agreement.

If you have a problem with a product that you purchased from CATACLLYSM.COM and you could not resolve your complaint with CATACLLYSM and its representative, then you can complain to the authorities under whose jurisdiction you are dealing with us.